Shipping Methods
All of our in stock items are also available for local pickup. Call or e-mail us to find out if the item(s) you need are in stock (773) 544-2589 or paul@vipcomtech.com
• UPS Ground - 5 to 7 business days + 3-5 business days to process the order.
• UPS 3Day - 3 business days + 3-5 business days to process the order.
• UPS 2Day - 2 business days + 3-5 business days to process the order.
• UPS Red Next Day Residential - Delivery within 1 business day + 3-5 business days to process the order.
• Front Door Delivery trough VIP COM TECH means of transportation (only in our Service Areas - ask for traveling charges) + 3-5 business days to process the order.
• USPS, Media Mail - Delivery within 2 to 9 business days + 3-5 business days to process the order. (This applies to memory Chip purchases only.)
• No ship for HI, AK and PR customers.
• All orders require 3-5 business days processing time before shipping.
• Vipcomtech.com does not process orders during weekends.
• No deliveries will be made on Saturday or Sunday.
• Vipcomtech.com does not guarantee same day shipping.
• Vipcomtech.com does not offer International/Canadian shipping options at this time.
• All orders shipped within IL will be charged sales tax.

VIPCOMTECH.COM SATISFACTION GUARANTEE
Vipcomtech.com offers our customers a 15-day satisfaction replacement or refund guarantee on all purchases, except:

• 5-day refund/replacement guarantee on Retail, OEM and Refurbished processors. All other Refurbished merchandise has a 15-day warranty period. All refunds on processors will be subjected to a 15% restocking fee to reflect the current market value.

To take advantage of Vipcomtech.com's satisfaction guarantee, the customer must comply with the Product Return Procedure detailed below. Any breach of Vipcomtech.com’s Return Policy Procedure will result in the loss of Vipcomtech.com's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.
Product Return Procedure

• To return a product in compliance with Vipcomtech.com’s satisfaction guarantee, you must obtain a Return Merchandise Authorization ("RMA") number within the guarantee return period for the product (described above). Please click here to acquire an RMA number. All RMA requests must be filed online. Vipcomtech.com will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 7 days within which return products must be received by Vipcomtech.com. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.

• Customer is exclusively responsible for shipping any returned product to Vipcomtech.com. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Vipcomtech.com’s Return Procedure will be breached and Vipcomtech.com may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s).

• Vipcomtech.com will not refund to Customer the original shipping charges. In addition, Vipcomtech.com will assess a 15% restocking fee against the Customer's account on all returns for refund.